Support
How to reach us
Email: gustavo.pontes@gusta.click
Website: gusta.click
To speed things up, include your store domain and, if it is about a specific conversation, its link or approximate time.
Response times
App down or assistant not replying: within 8 business hours. Bug affecting use with a workaround: within 1 business day. Questions, setup and suggestions: within 2 business days.
Support is provided in Portuguese and English, Monday to Friday, business hours (Brasília time).
Frequently asked questions
Does the app change anything in my store?
No. It requests read-only permissions for products and inventory. It does not create or edit products, prices, inventory or orders, and does not process payments — checkout belongs to the platform.
How does the assistant appear on the store?
On Shopify, through an app block in your theme: after installing, you enable the block in the theme editor and save. When you uninstall, it disappears on its own — no orphan code is left in the theme.
How long until my catalog shows up?
The first sync runs right after installation and takes from seconds to a few minutes depending on catalog size. After that, the catalog is refreshed periodically.
A product without inventory tracking shows as sold out. Why?
Availability comes from the inventory quantity reported by the platform. Products without inventory tracking, gift cards and items that allow overselling are treated as available. If something still looks wrong, contact support.
What happens when I reach my plan's conversation limit?
Automated support pauses until the next cycle, or until you upgrade. We count only conversations where the visitor actually interacted — someone who opened the window and left does not consume the limit.
How do I cancel?
By uninstalling the app from your platform's admin. Billing ends according to its rules, and your store data is deleted within 30 days.
The assistant answered something wrong. What should I do?
Send the conversation link to support. Answers are AI-generated from your catalog, and errors usually come from incomplete descriptions or outdated product data.
Privacy and data
For access, correction or deletion requests, see the Privacy Policy or write to contact@gusta.click.
GUSTAVO FELIPE DA SILVA PONTES TECNOLOGIA DA INFORMACAO — CNPJ 49.817.096/0001-74 — Barueri/SP
Versão em português