Terms of Use
1. What the service does
NOLA AI adds a conversational assistant to the store. It reads the catalog, answers visitor questions, recommends products and builds a cart for the visitor to complete checkout on the e-commerce platform itself.
The app does not process payments, does not change products, prices or inventory, and does not create or modify orders. On Shopify, the requested permissions are read-only.
2. Merchant responsibilities
Keep account information accurate. Ensure you have a legal basis to process visitor data and that your own privacy policy covers the use of an automated assistant on the store. Review what the assistant shows publicly — answers derive from the catalog and are AI-generated, which can be wrong. Do not use the service for unlawful or misleading purposes. Do not attempt to bypass plan limits, reverse engineer the product or overload the infrastructure.
3. Plans, billing and trial
Plans, prices and trial period are shown at signup. For Shopify stores, all billing is processed by Shopify, as required for apps published on the App Store, and charges appear on the store's own invoice — we never collect or store payment data.
Each plan includes a monthly conversation limit. Once reached, automated support pauses until the next cycle or until an upgrade. Usage counts only conversations where the visitor actually interacted.
Price changes will be announced at least 30 days in advance and apply from the following cycle.
4. Cancellation
The merchant may uninstall the app at any time. Uninstalling ends billing according to the platform's rules and triggers data deletion within the period described in the Privacy Policy.
We may suspend or terminate access in case of breach of these terms, fraudulent use or non-payment, with prior notice whenever possible.
5. Availability
We work to keep the service continuously available, but it may be interrupted by maintenance, third-party failure or events beyond our control. The service depends on external providers — e-commerce platform, AI model provider and infrastructure provider — and their outages affect operation.
The app is provided as is, without warranty that the assistant's replies will be uninterrupted, error-free or fit for a particular purpose.
6. Intellectual property
The software, brand and documentation of NOLA AI belong to the company identified in the footer. The merchant receives a limited, non-exclusive and non-transferable license for the duration of the subscription.
Store and conversation data remain the merchant's. We may use aggregated, anonymized data, without identifying any store or person, to measure and improve the product.
7. Limitation of liability
To the maximum extent permitted by law, our total liability is limited to the amount paid by the merchant in the 12 months preceding the event. We are not liable for lost profits, lost business opportunity or indirect damages. This limitation does not waive rights deemed non-waivable by applicable law.
8. Changes to these terms
We may change these terms. Relevant changes will be announced with reasonable notice. Continued use after they take effect implies agreement.
9. Governing law
These terms are governed by Brazilian law.
10. Contact
Questions about these terms: gustavo.pontes@gusta.click
GUSTAVO FELIPE DA SILVA PONTES TECNOLOGIA DA INFORMACAO — CNPJ 49.817.096/0001-74 — Barueri/SP
Versão em português