NOLA AI FOR VTEX

Nola AI for VTEX: catalog, shipping and orders in chat

NATIVE VTEX CONNECTOR · CATALOG, SHIPPING QUOTES AND ORDER STATUS IN THE CHAT

Nola AI is an AI sales chatbot for VTEX that reads a request in plain language and only recommends what is in your catalog and in stock. The native connector also quotes shipping and checks order status without pulling the shopper out of the conversation.

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Connector
Native VTEX, read-only catalog
In the chat
Shipping, order status, cart
Install
One line of script on the site

HOW IT CONNECTS

Live on your VTEX storefront in three steps

  1. 01

    Connect the VTEX account

    The native connector reads the catalog with price, stock, variants and images. The first sync runs right after install and takes seconds to a few minutes, depending on catalog size.

  2. 02

    Train it on your own pages

    Shipping, exchange and return policies become the knowledge base. Pick the guided flow, built in the flowchart editor with templates by vertical, or Assisted Buying, the sales-consultant mode.

  3. 03

    Publish with a script

    One line on your VTEX storefront and the assistant appears. Handoffs from the chat to checkout carry UTM tags, so the order shows up with a source in your reports.

PERMISSIONS

What Nola reads in VTEX — and what it never touches

Permission is read-only. Nola queries products, inventory, shipping and order status to answer the shopper. Nothing inside the platform is created or changed by it.

  • Catalog and inventory

    Products, variants, prices, images and stock levels. Recommendations come from there: what does not exist or is out of stock never shows up in the chat.

  • Shipping and order status

    The connector quotes shipping for the postcode typed in the chat and looks up an order status with whatever VTEX returns. No guessed delivery dates.

  • What stays off limits

    It never creates or edits a product, price, stock level or order. It does not process payment: the cart hands off to your own VTEX checkout.

IN PRACTICE

Where it earns its place in a VTEX operation

Catalogs too big for filters

Thousands of SKUs across brands and categories. A request like 'a gift under 200' becomes a catalog query instead of a walk down the category tree.

Shipping before the cart

The shopper gives a postcode and gets the quote in the conversation, instead of building a cart just to find out what delivery costs.

Post-purchase without a ticket

Where is my order is the question that eats most of a support team's day. Nola checks the status in VTEX and answers on the spot, with the real data.

Campaign peaks

Black Friday and seasonal spikes without hiring at the same rate: a live queue in the dashboard, business hours, and a WhatsApp handoff when a case needs a person.

BEFORE YOU CONNECT

What VTEX merchants ask before connecting

01Do I have to publish an app or edit my VTEX theme?

No. The catalog integration is a native connector, and publishing the assistant is one line of script on the storefront. There is no new component to build and no template to rewrite.

02Are the shipping quotes real or a fixed table?

They come from VTEX itself, using the postcode the shopper types in the chat. When no quote comes back for that address, Nola says it does not have the answer rather than estimating one.

03Do orders that start in the chat get attributed to Nola?

Yes. The handoff to checkout carries UTM tags, so the order arrives with an identified source in your own reports. Checkout itself stays on VTEX.

04Can Nola change prices, stock or orders in my store?

No. Permission covers reading products and inventory, plus shipping quotes and order status lookups. It never creates or edits anything, and it never handles payment.

05How long does the first sync take on a large catalog?

Seconds to a few minutes, depending on catalog size. It runs right after install, and the assistant answers from the synced catalog from then on.

Put Nola to work on your VTEX store

14-day free trial, no credit card. Connect the catalog, drop in the script and watch conversations, funnel and leads land in the dashboard. If it does not fit, just stop there.

Start free 14 days free, no card